Boutique Cottages (Yorkshire) Limited is a company registered in England, company number 13812203, and has its registered office at 8 Northfield Farmstead, Everton, Nottinghamshire, DN10 5AW.

 

Boutique Cottages (Yorkshire) Limited strives to protect the privacy of all personally identifiable information collected during the course of our business activities. This Privacy Policy explains how we process your personal information.

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Introduction
We are a ‘data controller’ under the terms of the Data Protection Laws, including the UK Data Protection Act 2018, the UK GDPR guidelines and where applicable the EU General Data Protection Regulation 2016.

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We need to process personal data relating to our customers (guests making bookings for our holiday cottages), as well as for any suppliers we work with, in order to function effectively as a business, to ensure good governance, to enable us to meet our legal obligations and for audit purposes.

 

Personal data is processed for commercial, administrative, statutory and marketing/promotion purposes. All data is collected and held in accordance with all applicable Data Protection Laws.

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Information we collect from you
We may collect and process the following data about you:

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1.    Information you give us – you may give us information by filling in forms on our website www.boutique-cottages.co.uk, or by getting in touch with us by phone, email or social media. This includes information you provide when you use our site, subscribe to our newsletter, search for a property, make a booking on our site, submit an enquiry about a cottage, participate in social media activity from us, enter a competition, promotion or survey, as well as when you report a problem with our site or service. The information you give us may include your name, address, email address, phone number, financial information, personal information and photographs, dietary requirements, as well details of family and friends.

 

2.    Information we collect about you – whenever you visit our website, we may automatically collect technical information, including the IP address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, as well as operating system and platform. We also get information about your visit to our website, including the URL clickstream to, through and from our site, pages you viewed, page response times, length of visits to each page, page interaction information such as scrolling, clicks and mouse-overs.

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3.    Information we receive from other sources – bookings for our cottages on our website www.boutique-cottages.co.uk are managed by an external company called SuperControl. When you make a booking for one of our cottages on our website, you will be using SuperControl’s Property Management System. SuperControl will process the personal data you put in when you make a booking with us as our appointed data processor. SuperControl then pass all of this data onto us so that we can manage your booking and holiday experience with us effectively and to the highest standard.

 

Cookies
Our website uses Cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you’re using our website, as well as enabling us to improve constantly the user experience of our site. By continuing to browse our website, you are agreeing to our use of Cookies.

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A Cookie is a small file of letters and numbers that we store on our browser or the hard drive of your computer if you agree to ‘Allow Cookies’. Cookies contain information that is transferred to your computer’s hard drive.

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Like everyone else, we use these Cookies:

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1.    Strictly Necessary Cookies – these Cookies are required to allow our website to operate effectively. They include Cookies that allow you to log into any secure areas of our website, use a shopping cart or make use of e-billing services.

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2.    Analytical/Performance Cookies – these Cookies enable us to recognise and count the number of visitors to our website, and to see how visitors move around our website when they’re using it. This information is gathered in an anonymous form. It helps us to make improvements to how our website works for visitors, including making sure it’s easy for visitors to find what they’re looking for. This information is provided to us by WiX Analytics, which uses a variety of Cookies. WiX hosts the www.boutique-cottages.co.uk website for us.

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3.    Functionality Cookies – these Cookies are used to recognise you when you return to our website. This allows us to personalise our content for you wherever possible, welcome you by name and remember any preferences you may have given us in the past, such as your language preference.

 

4.    Targeting Cookies – these Cookies record your visit to our website, the pages you visited and any links that you clicked on. We will use this wherever possible to make our website more relevant to you.

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5.    SuperControl Cookies – to make it possible for you to book our cottages online, we use Cookies provided by our chosen data processor, SuperControl, as explained above.

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Third parties such as advertising companies or providers of web traffic analysis services may also use Cookies over which we have no control. These Cookies are likely to be Analytical/Performance Cookies or Targeting Cookies.

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You can block Cookies by activating the setting on your browser that allows you to refuse the setting of some or all Cookies. Please note though that if you block all Cookies in your browser settings, including Strictly Necessary Cookies, you may not be able to access all or parts of our website.

 

Uses made of the information collected and held about you
We will only use the information we collect/hold about you in these ways:

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1.    To carry out our obligations relating to any bookings you make for our cottages – including receiving payments from you for the deposit and balance for bookings you make with us; providing  you with all the necessary information for your holiday in our cottages; providing you with any other products or services that you may buy from us

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2.    For existing customers – to contact you (by email or text) to bring to your attention other products or services we offer that we think may be relevant and of interest to you, making sure they are linked or similar to products or services that you’ve bought from us previously

 

3.    For potential customers – to contact you (by email or text) to reply to an enquiry you have sent into us via our website, social media, email or text

 

4.    To let you know about any changes to our cottages or bookings you have made with us

 

5.    Website – (a) to make sure that the content on our website is presented in the easiest and most effective manner for you and your computer; (b) to administer our website and for internal operations such as troubleshooting any issues, data analysis, testing, research, as well as statistical purposes; (c) to keep our website safe and secure; (d) to allow you to take part in any interactive features

 

6.    Marketing – to measure the effectiveness of any advertising we do, and to help us deliver ever more relevant advertising content to you

 

Disclosure of your information
We will never sell or disclose your information to any unrelated 3rd parties because we do not like being targeted in this way, so we will never put you in a position where you are because of any data you’ve given to us in good faith for the booking of a holiday in one of our cottages.

 

We will only disclose your information where it is absolutely necessary:

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1.    Business partners, suppliers or sub-contractors – but only for effective performance of your booking with us for one of our holiday cottages

 

2.    Analytics and search engine providers – to assist us in the improvement and optimisation of our website. This will always be provided in anonymous form.

 

3.    If Boutique Cottages (Yorkshire) Limited is bought by a 3rd party – in which case personal data about our customers will be one of the assets transferred to the 3rd party purchasing Boutique Cottages (Yorkshire) Limited

 

4.    Legal obligation – if we are under a duty to disclose or share your personal data to comply with any legal obligation; or to protect the rights, property or safety of Boutique Cottages (Yorkshire) Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data
The data we collect from you either directly or via our nominated data processor, SuperControl, will usually be stored securely in the UK.

 

Occasionally it may be sent to countries outside the UK. If and when this occurs, there will always be protections in place to ensure the recipient protects the data to the same standard as the UK. This includes only transferring data for storage to a country with privacy laws that give the same or similar protection as the UK (such as countries in the European Economic Area – EEA), as well as putting in place a contract with the recipient that means they must protect the data to the same standards as the UK.

 

Security
Our nominated data processor, SuperControl, employ a wide range of security measures to ensure that the information we collect about you when you make a booking for one of our cottages is protected from access by unauthorised people and protected against unlawful processing, accidental loss, destruction and damage.

 

Please be aware that unfortunately the transmission of information via the internet or email is not completely secure. Although we will always do our best to protect your personal data, we cannot guarantee the security of the data transmitted to us and any transmission is at your own risk.

 

Data retention period
We will typically hold the data about you for 7 years from the last transaction or communication date.

 

Your rights
You have the following rights under Data Protection Laws in relation to the processing of your personal data:

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1.    The right to request from us access to the information we hold about you
2.    The right to request that inaccurate data held about you is corrected
3.    The right to request that we delete or remove personal data where there is no good reason for us to continue to process it
4.    The right to restriction of processing, suspending the processing of your information if for example you want us to establish its accuracy or the reason for processing it
5.    The right to ask us not to process your data for marketing purposes. To do this, just contact us at relax@boutique-cottages.co.uk.
6.    The right to data portability

 

For more information about any of these rights, please visit the Information Commissioner’s Office website at www.ico.org.uk

 

Changes to our Privacy & Cookie Policy
Any changes we make to our Privacy Policy in the future will be posted on this page on our website and, where appropriate, be notified to you by email. Our privacy Policy was last updated on 6th April 2022.

 

Contact
If you have any questions, comments or requests relating to our Privacy Policy, please get in touch with John Horton using our company email address relax@boutique-cottages.co.uk.